Sometimes it is inevitable that Shepherds will need to cancel tasks that they have accepted. Where possible, we ask that Shepherds give us of 24 hours notice when cancelling a job. This allows us time to re-allocate the job.
If you fail to notify us of a cancellation within 2 hours of the start of a task, you may incur a strike in line with our Shepherd Strike Policy. This can affect your ability to receive future jobs.
If for some reason you do need to cancel a job, please contact our Operations team as soon as possible, either via the Chat function within the Shepper Jobs app or email email@example.com.