Sometimes it is inevitable that Shepherds will need to cancel tasks that they have accepted. Where possible, we ask that Shepherds give us of 24 hours notice when cancelling a job. This allows us time to re-allocate the job.
If you fail to notify us of a cancellation within 2 hours of the start of a task, you may incur a strike in line with our Shepherd Strike Policy. This can affect your ability to receive future jobs.
If for some reason you are unable to give 24 hours notice, please contact our Operations team via text or email (firstname.lastname@example.org) as soon as possible to discuss your options.