Shepherds are the face of our company, and as such we expect them to uphold certain standards and to behave in a way that reflects positively on both Shepper and themselves as individuals. To ensure that these standards don't slip, we have implemented a Shepherd Strike Policy. Hopefully, this will only affect a very small fraction of active Shepherds, but below you will find more information about what actions will incur a strike.
The Shepherd Strike Policy follows a strict process to ensure that all Shepherds are upholding the standards set by Shepper. After 3 strikes, a Shepherd will be removed from our system and will receive no future jobs. Strikes will expire after a period of 3 months if no further strikes have been incurred.
Reasons why Strikes may be received:
- Cancelling jobs with less than 2 hours notice from the start time
- Poor performance or preparation for a job
- Arriving late for a job by more than 5 minutes
- Failure to conduct a task in time
- Poor communication (not responding to Shepper HQ, when a response is required in order to successfully complete a job)
- Poor customer relations – not being polite and courteous to clients
- Inappropriate behaviour
- Failing the “Shepper Standards Test”
The Shepper Standards Test:
“Have my actions or behaviour adversely impacted or are they likely to impact on the efficiency or operational effectiveness of Shepper and the reputation of the company?”
Depending on the severity of the infraction, Shepper reserves the right to terminate your contract at our discretion, should the infraction warrant such a response.
If a member of our team encounters any of the above infractions by a Shepherd, the Shepherd will be notified by email as to when the infraction occurred and what the issue was. After three strikes, the Shepherd will again be notified by email that they have accrued this many strikes and that, consequently and according to Shepper policy, they will be removed from our system.